Brand Reputation Management
$499 startup fee and $199/mo
Do you want to make it easier for your customers to provide feedback? Our service allows you to prompt happy customers to leave reviews on your preferred platforms, such as Google, Yelp, Facebook, or Amazon. But that's not all – our approach is also designed to encourage dissatisfied clients to give feedback directly, which helps minimize negative reviews online. Our targeted text messages and email campaigns are utilized to request reviews effectively.
When combined with our SMS marketing service, you can maintain a constant connection with your customers so they can stay up-to-date with the latest updates, promotions, new locations, and more. This powerful strategy will help to elevate your brand reputation, establish transparent relationships, and keep in touch with your valued customers.
What you’ll get
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Unlimited Review Requests per month for up to 6 review sites. Most common are Google My Business, Yelp, Facebook, Open Table, and Square, and business website.
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Targeted SMS and Email Campaigns to request reviews and feedback from your customers
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Embed Reviews on your website
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Brand Customization with logo and preferred color for request landing page.
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Replies to customer reviews on behalf of your business, unless otherwise specified by you
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Monthly reporting to include requests sent, engagement rate, customer experience, feedback, average rating, link opened and more. (Dependent upon request types selected)
What’s inside
SMS Review Request
If you have a list of customer contacts that you’re wanting us to reach out to or if you haven’t collected any, we can help. We’ll advise you how to setup a quick system in your location or on your site to ask for your customers information like a QR code with a discount code to encourage them to provide their info.
Follow Up Email Requests
We will send up to 3 follow up email requests within a reasonable timeframe to ask your customers for a review and or feedback. Each email will be customized.
Monthly Reporting
Reporting will be provided monthly and will based upon the request types utilized.